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Customer Service 1-800-480-4540 |
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Our customer service philosophy is simple. We truly appreciate each and every customer and we do whatever it takes to make you happy. How do we do this?
- ALL orders ship within 24hrs or less.
- Your order goes through a rigorous quality procedure to ensure your order is correct and of the highest quality every time!
- We will keep you informed throughout the order process so you always know what’s happening with your order.
- MONEY BACK GUARANTEE - If for any reason you are not happy with your order give us a call and we will do whatever it takes to fix it. If we can't fix it, you will get a prompt refund.
- You can contact us by phone anytime during business hours and speak to a real person. Call us at 1-800-480-4540 between Mon - Fri 9 a.m. – 5 p.m. pacific standard time. If we don’t answer we WILL call you back in less than 1 hour.
- If you need to contact us after business hours, you can send us an email and we will contact you as soon as we’re back in the office.
- We will never nickel and dime you. No rush fees, no handling fees, no extra charges for ordering over the telephone.
- We will always match or beat the competition on any comparable product.
- If there is anything else we can do to earn your business let us know............
 Telephone: 1-800-480-4540 - If you get our voicemail we'll call you back in less than 1hr.
E-Mail Enquiries:
info@bulkbathsalts.net
Shipping Charges
The Shipping cost for orders 2-25 lbs is generally $9.85. Depending on the actual contents of your order, it may be $9.85 for every 15-20 lbs of salt. You may use our shipping calculator during checkout to determine your shipping charges.
Commitment to Privacy
We believe that confidential information should remain completely confidential. We will only use your personal information for the purpose of filling your orders, offering monthly specials (if you signed up on our e-mail list) and enhancing your experience with our company. We will never sell or share your personal information, email address, or order details with any other companies or individuals.
Site Security
We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. Your online shopping experience is protected by "Thawte Security", an industry leader in online security.
We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
Your Privacy
Our site does not force a customer to become a member in order to finalize an order. Our site uses an order form for customers to request information, products and services. We collect visitor's contact information (like their email address), unique identifiers, and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customers contact information is also used to get in touch with the customer when necessary. Financial information that is collected is used to secure payment for products or services purchased. Unique identifiers (such as usernames and passwords) are collected from Web site customers only if he/she wishes to provide such information. By providing this information the user is not required to reenter personal information on subsequent visits. Random account numbers are also assigned in our record system. Account numbers do not contain any information that links them to an individual or company.
Privacy and the Law
If at any time we are required by law or legal process to release any information, we will fully cooperate with legal authorities. If personal information is requested you will be contacted first.
Questions
If you have any concerns about your privacy and/or ordering security, please feel free to e-mail us for further information.
Payment Options
We accept the following credit cards:
- Visa
- Mastercard
- American Express
- Discover
We also accept money orders and personal checks. Orders paid for with a money order will process upon receipt and verification of money order. For personal checks, please allow clearing time of check before your order is shipped.
Return Policy
It is our policy to deliver outstanding product quality and complete customer satisfaction. On our website and in our brochures, we do our best to portray as close as possible the true appearance and quality of our products. If you are not satisfied with your product please contact info@bulkbathsalts.net or give us a call right away on 1-800-480-4540 for a return authorization.
Returns must be made within 30 days from receipt of shipment. Refunds will be processed upon receipt of the return and only with approved return authorization.
All returns, with appropriate approval are to be sent to:
Bulkbathsalts.net
Attn: Returns
33231 Transit Ave.
Union City, CA 94587
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